● All Systems Operational ● 99.98% Uptime This Month ● 24/7 IT Support — Ext. 703 ● DR Site: Active & Synced ● Last Backup: Today 03:00 AM ● Zero Security Incidents — 180 Days ● All Systems Operational ● 99.98% Uptime This Month ● 24/7 IT Support — Ext. 703 ● DR Site: Active & Synced ● Last Backup: Today 03:00 AM ● Zero Security Incidents — 180 Days
BDH UAE — Information Technology

Your Complete
IT Department
End-to-End.

From day-to-day helpdesk to enterprise-grade Disaster Recovery, Backup, and Cyber Security — BDH IT keeps your operations running at full speed, 24/7.

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0%
Uptime SLA
<0h
Avg Response
0+
Days Incident-Free
🛡️
Cyber Shield
Active Protection
All threats blocked
🔁
Disaster Recovery
RTO < 4 Hours
DR site live
💾
Daily Backup
100% Verified
Last: 03:00 AM
📞
IT Helpdesk
Ext. 703
24/7 Available
What We Offer

IT Services for Every Need

A full spectrum of technology solutions — designed, deployed, and maintained entirely by your in-house IT team.

Core
🖥️
End-User Computing
Laptops, desktops, printers, and peripherals — fully managed from procurement to decommission.
  • Hardware setup & imaging
  • Software installation & licensing
  • Remote & on-site troubleshooting
  • Asset lifecycle management
24/7
🌐
Network & Connectivity
Wired, wireless, and VPN infrastructure to keep your team connected, always.
  • LAN/WAN management
  • Wi-Fi design & deployment
  • VPN & remote access
  • Network monitoring & alerts
Critical
🔐
Cyber Security
Multi-layered protection from endpoint to cloud — keeping your data and operations safe.
  • Endpoint detection & response
  • Firewall & IDS/IPS management
  • Phishing simulation & training
  • Vulnerability assessments
DR
🔁
Disaster Recovery
Guaranteed business continuity with tested failover systems and documented recovery plans.
  • RTO < 4 hours, RPO < 1 hour
  • Hot standby DR site
  • Regular DR drills & testing
  • Documented BCP playbooks
Daily
💾
Backup & Data Protection
Automated, verified backups with multiple recovery points and offsite redundancy.
  • Daily automated backups
  • Cloud & on-premise redundancy
  • Integrity verification
  • Point-in-time restore
Cloud
☁️
Cloud & Server Management
From on-premise servers to hybrid cloud — we manage your entire infrastructure stack.
  • Server provisioning & patching
  • Microsoft 365 & Azure management
  • Virtualization (VMware/Hyper-V)
  • Capacity planning & optimization
Core Pillars

Built on Three Foundations

Every IT decision at BDH is guided by reliability, security, and resilience.

🔁
Disaster Recovery & Business Continuity
Your operations never stop. Our DR framework ensures rapid failover with tested playbooks, a hot standby site, and regular simulations — so a disaster becomes a footnote, not a catastrophe.
<4h
RTO
<1h
RPO
2×
DR Sites
100%
Test Pass
🛡️
Cyber Security
Zero-trust architecture, 24/7 monitoring, and proactive threat hunting keep BDH assets protected at every layer.
💾
Backup & Data Integrity
Triple-redundant backups with automated integrity checks and instant restore capability for any data loss scenario.
Disaster Recovery

When Disaster Strikes,
We're Already Ready

Our DR plan is not a document that collects dust — it's a live, tested, and automated framework that activates the moment an incident is detected.

  • ✓
    Hot Standby DR Site
    Real-time replication to a geographically separated facility
  • ✓
    Quarterly DR Drills
    Full failover tests with documented pass/fail metrics
  • ✓
    Automated Failover
    Critical systems fail over automatically with zero manual steps
  • ✓
    BCP Documentation
    Business continuity playbooks for every critical department
1
🚨 Incident Detected
Automated monitoring flags anomaly — team alerted instantly
2
📋 BCP Activated
Incident commander triggered, playbook execution begins
3
🔁 Failover Initiated
Traffic rerouted to DR site, systems come online automatically
4
✅ Operations Restored
Full business continuity achieved within RTO target
<4h
RTO Target
<1h
RPO Target
100%
Drill Pass Rate
Cyber Security

Zero-Trust.
Always Defending.

Our security posture is proactive — we hunt threats before they hunt you. Multi-layered protection from endpoint to perimeter.

  • 🔥
    Perimeter Firewall
    Next-gen firewall with IDS/IPS and deep packet inspection
  • 💻
    Endpoint Protection
    EDR on every device — real-time behavioral analysis
  • 🎣
    Anti-Phishing
    Email filtering + staff phishing simulation programs
  • 🔍
    SIEM Monitoring
    24/7 log aggregation and threat correlation alerts
  • 🔑
    Identity & MFA
    Multi-factor auth and privileged access management
  • 📚
    Security Awareness
    Regular training, simulations, and compliance reporting
🛡️ Threat Intelligence Feed
Live
🎣
Phishing Attempt Detected
External email — spoofed domain → blocked at gateway
Blocked
🔓
Brute Force Login
16 failed attempts → IP auto-banned by policy
Blocked
📦
Suspicious Download
Flagged executable — sandbox analysis pending
Reviewing
🌐
C2 Callback Attempt
Known malicious IP → DNS sinkholed immediately
Blocked
✅
180-Day Incident-Free Streak
No successful breaches or data loss events
Clean
Data Protection

Backup That Never Fails

Three layers of protection, automated verification, and instant restore capability — your data is always safe.

📸
Snapshot
Hourly VM & database snapshots
💾
Local Backup
Daily backup to NAS — 30-day retention
☁️
Cloud Replication
Encrypted offsite copy to cloud storage
✅
Verification
Automated integrity checks & restore tests
🔄
Restore
Point-in-time recovery — any file, any time
⏰
Backup Frequency
Hourly
Snapshots for critical systems
📅
Retention Period
90 Days
Full history available
🔒
Encryption
AES-256
At rest & in transit
⚡
Restore Time
< 2h
Full system recovery
Live Status

Infrastructure Uptime

Real-time status across all critical systems and services.

🌐
Core Network
99.99%
● Operational
📧
Email System
99.97%
● Operational
🗄️
File Servers
100%
● Operational
🔁
DR Site
99.95%
● Synced
💾
Backup Jobs
100%
● All verified
Helpdesk & Support

Help When You Need It

Multiple channels to reach your IT team — fast, friendly, and always available.

📞
Phone — Ext. 703
Call Extension 703 from any internal phone for immediate IT assistance, 24/7.
🎫
Online Ticket System
Log, track, and manage IT requests through our web portal. Get real-time status updates.
🤖
AI Support Assistant
Get instant answers for common issues via our AI chatbot — available around the clock.
📱
BDH IT Mobile App
Submit tickets, track progress, and receive push notifications on your Android device.
How We Work

Our IT Process

From first contact to resolution — transparent, efficient, and accountable.

01
📥
Request Received
Ticket logged via phone, portal, or app — instant confirmation sent
02
🔍
Triage & Priority
Severity assessed, assigned to the right engineer immediately
03
🛠️
Active Resolution
Remote or on-site fix with real-time updates to the requester
04
✅
Verified & Closed
User confirms resolution before ticket is formally closed
05
📊
Feedback & Review
Satisfaction survey sent, insights used to improve our service
BDH

Need IT Help Right Now?

Your BDH IT team is standing by — 24 hours a day, 7 days a week.

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Urgent support? Call Extension 703 from any internal BDH phone